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Terms of Service

By engaging with Benefits Made Simple and taking advantage of any services you are agreeing to the following terms:

  1. When initially contacting Benefits Made Simple, we will endeavour to call you back within 24 hours if we can't answer your call

  2. Our services are provided on a "no win, no fee" basis.  

  3. You are always welcome to have a family member or friend present, and this is recommended this for elderly clients.

  4. We will never hurry you, and will always treat you with respect, dignity and sensitivity. We will always fully explain what you could be entitled to and give you all the options where necessary to enable you to make an informed choice.

  5. We will keep copies of completed forms/correspondence as they may be needed at a later date. These will be destroyed as soon as everything is sorted.

  6. As part of the service we will help with correspondence received from the DWP, HMRC or similar.

  7. Although we can help with basic budgeting, we do not advise on debt but can signpost you to a specialist organisation.

  8. We are not permitted by law to provide information on legal matters, criminal matters, employment issues, personal injury and financial products and services.

  9. We cannot usually attend Tribunal Hearings although we can provide guidance and assist in lodging the Appeal and providing a written Submission. Should we be asked to attend and are able to do so there may be a charge for attending.

  10. All fees do not need to be paid in one go, they can spread over a number of months. Please talk to your personal advisor to agree terms.

  11. Charges are detailed on the relevant page of this website, and are reasonable in comparison to the potential gain of benefit/premium is one year alone, although they are likely to be paid for a much longer period, and sometimes with a sizeable back payment.

  12. We confirm that we will always endeavour to do my upmost to obtain an award of benefit but an award can never be guaranteed.

  13. We expect the information provided by you to be honest and accurate. If we suspect that information is false we will not be able to continue providing our service to you.

  14. We expect you to contact us when you receive a decision on a benefit.

  15. We expect you to inform us of any change to your circumstances.

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